Cancellation Policy

1. Overview

At DB Luxury Cars, we understand that plans can change. This Cancellation Policy outlines the terms and conditions for canceling your vehicle rental reservation and the refunds that may apply.

All cancellation requests must be made in writing via email or through our online booking system. Cancellations are effective from the date and time we receive your written request.

2. Standard Cancellation Policy

3. Special Circumstances

3.1 Medical Emergencies

In case of a documented medical emergency preventing travel, we may offer a full refund or credit for future use, subject to verification. Please contact us as soon as possible with supporting documentation (medical certificate, hospital records, etc.).

3.2 Flight Cancellations or Delays

If your flight is canceled or significantly delayed due to circumstances beyond your control (weather, airline issues, etc.), we will work with you to:

• Modify your pickup time (subject to availability)
• Provide a credit for future use
• Offer a partial refund on a case-by-case basis

Please provide documentation of the flight cancellation or delay when requesting a modification or refund.

3.3 Natural Disasters or Force Majeure

In the event of natural disasters, pandemics, government restrictions, or other force majeure events that prevent travel, we will:

• Offer a full refund or credit for future use
• Work with you to reschedule your rental
• Provide flexible options based on the circumstances

4. Early Return Policy

If you return the vehicle earlier than the scheduled return date:

• No refund will be provided for unused rental days
• The rental period is charged based on the original booking dates
• Early returns do not qualify for partial refunds unless agreed upon in writing at the time of return

However, if you need to return early due to an emergency, please contact us, and we will review your situation on a case-by-case basis.

5. Modification of Bookings

Instead of canceling, you may be able to modify your booking:

• Date Changes: Free of charge if requested more than 48 hours before pickup (subject to availability)
• Vehicle Changes: Subject to availability and price differences
• Location Changes: May be possible, subject to availability and additional fees

Contact us to discuss modification options before canceling your booking.

6. Refund Processing

6.1 Processing Time

Refunds will be processed within 7-14 business days from the date of cancellation approval. The actual time for the refund to appear in your account depends on your bank or credit card company's processing time.

6.2 Refund Method

Refunds will be issued to the original payment method used for the booking:

• Credit card refunds: Processed to the same card
• Bank transfer refunds: Processed to the original bank account
• Cash payments: Refunds may be issued via bank transfer or check

6.3 Currency

Refunds will be issued in the same currency as the original payment. Exchange rates and fees may apply if your bank processes the refund in a different currency.

7. Non-Refundable Items

The following items are non-refundable, regardless of cancellation timing:

• Processing fees (if applicable)
• Insurance premiums (if purchased separately)
• Pre-purchased extras or add-ons that have been activated
• Special event or holiday surcharges
• Third-party booking platform fees (if booked through a third party)

8. Group Bookings and Special Events

For group bookings (multiple vehicles) or special event rentals, different cancellation terms may apply. These will be clearly stated in your booking confirmation. Generally:

• Group bookings may require a longer cancellation notice period (7-14 days)
• Special event bookings may have stricter cancellation policies
• Custom packages may have unique terms outlined in your agreement

9. How to Cancel

To cancel your booking, please use one of the following methods:

• Online: Log into your account and cancel through the booking management system
• Email: Send a cancellation request to info@dbluxurycars.com with your booking reference number
• Phone: Call us at +212 659-908800 during business hours

Please include your booking reference number and the reason for cancellation in your request.

10. Travel Insurance

We strongly recommend purchasing travel insurance that covers trip cancellations. This can provide additional protection beyond our cancellation policy, especially for unforeseen circumstances such as illness, family emergencies, or travel disruptions.

11. Disputes and Appeals

If you believe your cancellation should qualify for a different refund amount due to special circumstances, please contact us with:

• A detailed explanation of your situation
• Supporting documentation (medical certificates, flight confirmations, etc.)
• Your booking reference number

We will review your case and respond within 5-7 business days. All decisions are made at our discretion based on the circumstances and documentation provided.

12. Contact Us

For questions about cancellations or to request a cancellation, please contact us: