FAQ

You need a valid driver's license (held for at least 2 years), International Driving Permit (for non-Moroccan licenses), passport, and a major credit card in the driver's name.

The minimum age is 25 years old for most vehicles. Supercars may require drivers to be 30+ with additional experience.

Yes, we provide complimentary delivery within Casablanca, Marrakech, Rabat, and Fez city centers. Airport delivery is available for an additional fee of €50-150 depending on location.

All rentals include comprehensive insurance, 24/7 roadside assistance, GPS navigation, and basic cleaning. Fuel and any traffic violations are the customer's responsibility.

Security deposits vary by vehicle category: Economic: €500, Luxury Sedans: €1,000, Sportscars: €2,000, SUVs: €1,500, Supercars: €5,000. The deposit is held on your credit card and released 7-14 days after return.

No, our vehicles must remain within Morocco. Cross-border travel to Spain, Algeria, or other countries is not permitted and will void insurance coverage.

You can book online through our website, call us directly, or visit our office in Marrakech (Mouzdalifa). Online bookings require a credit card to secure your reservation. We recommend booking in advance, especially during peak seasons.

We accept all major credit cards (Visa, Mastercard, American Express) and debit cards. Cash payments are accepted for rentals over €1,000, but a credit card is still required for the security deposit.

Yes, you can add additional drivers for €15-25 per day depending on the vehicle category. All additional drivers must meet the same age and license requirements and be present at pickup with their documents.

Late returns are charged at 1.5x the daily rate for each hour late, up to a full day's rental. If you need to extend your rental, please contact us at least 24 hours before your scheduled return time.

Cancellations made 48 hours or more before pickup receive a full refund. Cancellations within 48 hours incur a 50% fee. No-shows are charged the full rental amount. Special events and peak season bookings may have different terms.

All rentals include comprehensive third-party liability insurance and collision damage waiver (CDW) with a deductible. You can reduce the deductible to zero by purchasing our Premium Protection package for an additional daily fee.

We provide 24/7 roadside assistance throughout Morocco. If your vehicle breaks down, call our emergency hotline and we'll send a replacement vehicle or arrange repairs. You're never stranded with our comprehensive support.

Most rentals include unlimited mileage within Morocco. Some long-term rentals (30+ days) may have mileage restrictions, which will be clearly stated in your rental agreement.

Yes, we offer one-way rentals between major cities (Casablanca, Marrakech, Rabat, Fez) for an additional fee of €100-200 depending on distance. One-way rentals must be arranged in advance.

Vehicles are provided with a full tank and must be returned with a full tank. If returned with less fuel, you'll be charged for refueling at €2.50 per liter plus a €20 service fee.

Yes, we provide child seats (infant, toddler, and booster) for €5-10 per day. Please request them at the time of booking to ensure availability.

Yes, you can modify your reservation online or by calling us. Changes to dates, vehicle type, or pickup location are subject to availability and may result in price adjustments. Modifications within 48 hours may incur fees.

Any damage beyond normal wear and tear will be charged according to our damage assessment. The cost will be deducted from your security deposit. We recommend taking photos of the vehicle at pickup and return.

Yes, we offer monthly and extended rental packages with discounted rates. Long-term rentals (30+ days) include special benefits like reduced security deposits and priority vehicle selection. Contact us for custom quotes.

Pets are allowed in most vehicles with prior approval. A cleaning fee of €50-100 may apply depending on the vehicle category. Supercars and certain luxury models may have restrictions.

All our vehicles are non-smoking. A deep cleaning fee of €150-300 will be charged if evidence of smoking is found, as it requires extensive cleaning to remove odors.

A credit card is required for all rentals as it's needed for the security deposit hold. Debit cards may be accepted for payment, but a credit card is still required for the deposit authorization.

Yes, we offer special rates for corporate clients, travel agencies, and businesses with regular rental needs. Corporate accounts include benefits like invoicing, dedicated account management, and volume discounts.

In case of an accident, ensure everyone's safety first, then call the police (190) and our emergency hotline immediately. Do not admit fault. Take photos and gather witness information. We'll guide you through the process.

Yes, all vehicles come equipped with GPS navigation systems. Some luxury and supercar models also include premium navigation with real-time traffic updates and points of interest.

Yes, we offer airport pickup and drop-off services at major Moroccan airports (Casablanca, Marrakech, Rabat, Fez) for an additional fee. Airport service includes meet-and-greet assistance.

Our main office is open Monday-Saturday 9:00 AM - 7:00 PM and Sunday 10:00 AM - 6:00 PM. After-hours pickup and return can be arranged for an additional fee. Emergency assistance is available 24/7.

Yes, we provide vehicles for weddings, corporate events, photo shoots, and special occasions. We offer packages with chauffeur services and can coordinate multiple vehicles for large events. Advance booking is recommended.

Economic: Budget-friendly options (€30-60/day). Luxury Sedans: Premium comfort and features (€80-150/day). Sportscars: High-performance vehicles (€150-300/day). SUVs: Spacious and capable (€100-200/day). Supercars: Ultimate luxury and performance (€500+/day).

Yes, you can extend your rental by contacting us at least 24 hours before your scheduled return. Extensions are subject to vehicle availability and will be charged at the current daily rate.

Lost keys result in a replacement fee of €200-500 depending on the vehicle, plus any associated costs for reprogramming or towing. We recommend keeping keys secure and using the provided key holder.

Yes, we provide professional chauffeur services for an additional fee. Our chauffeurs are experienced, multilingual, and familiar with Morocco's roads. Chauffeur service is available for all vehicle categories.

Vehicles can be driven on all public roads in Morocco. Off-road driving is not permitted unless the vehicle is specifically designed for it (like 4x4 SUVs). Driving on beaches or in restricted areas is prohibited.

Any traffic violations (speeding tickets, parking fines, etc.) incurred during the rental period are the renter's responsibility. We will charge the fine amount plus a €25 administrative fee for processing.

Renters with serious violations or recent DUI convictions may be declined. Minor violations are generally acceptable. We review each case individually and may require additional documentation or insurance.

Winter tires are available for mountain travel during winter months for an additional fee. We also offer roof racks, bike carriers, and other equipment. Please request special equipment when booking.

Toll fees are the renter's responsibility. Some vehicles are equipped with electronic toll payment systems. We can provide information about major toll roads and estimated costs for your route.

The primary renter must be present at pickup with their documents and credit card. You cannot rent a vehicle for someone else unless they are listed as an additional driver and meet all requirements.

If your booked vehicle is unavailable due to circumstances beyond our control, we'll provide a comparable or upgraded vehicle at no additional cost. You'll be notified in advance whenever possible.

Yes, we offer discounts for repeat customers, early bookings, and long-term rentals. Follow us on social media for special promotions and seasonal offers. Corporate clients receive additional benefits.

Before leaving, inspect the vehicle for any existing damage, check fuel level, test all features (lights, AC, GPS), ensure you have the rental agreement, emergency contact numbers, and understand the vehicle's features. Take photos of any existing damage.